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Branded Apparel

High-quality, customizable apparel that showcases your brand effectively.
High-quality, customizable apparel that showcases your brand effectively.…

NOVA PROMOTION

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Refund/Cancellation Policy

At NOVA Promotion , we want you to be fully satisfied with your purchase. If for any reason you're not completely happy, we’re here to help.

Refunds:

  • To be eligible for a refund, items must be returned within 30 days of the purchase date. The product must be unused and in the same condition that you received it. For any customization item, we can’t be refunded, please check your proposal carefully before processing the purchase.

  • Once your return is received and inspected, we will notify you and issue a refund to your original payment method.

  • Shipping charges are non-refundable.

  • If you received a defective or incorrect product, we will cover the return shipping costs.

Cancellations:

  • Orders can be canceled only before they have been shipped. If you wish to cancel an order, please contact us immediately.

  • Once the order has been shipped, the cancellation option is no longer available, and you may need to follow our return process instead.

For any inquiries regarding refunds or cancellations, please reach out to us at supports@novapromo.co

Fulfillment/Shipping Policy

Shipping Timeframe:

  • We aim to process and ship your order within 2-3 business days, customized item please allow 15-20 business days.

  • Delivery typically takes 5-7 business days depending on your location. Please note that processing and shipping times may vary during peak seasons.

Shipping Methods and Costs:

  • Standard Shipping: [Cost, e.g., Free for orders over $50]

  • Expedited Shipping: [Cost, e.g., $10]

  • International Shipping: Rates calculated at checkout based on destination.

Tracking:

  • You will receive an email with tracking information once your order has shipped.

International Shipping:

  • We currently offer international shipping to select countries. Additional customs fees, duties, and taxes may apply depending on your country's regulations.

Terms and Conditions

Agreement to Terms:
By accessing or using [Your Website URL], you agree to abide by these Terms and Conditions, as well as our Privacy Policy and any other guidelines or rules that apply.

Payment Terms:

  • We accept payment through [Credit Cards, Google pay etc.].

  • All payments are processed securely. By purchasing, you confirm that you are the rightful owner of the payment method.

Usage of Website:

  • You agree to use this site for lawful purposes only.

  • You are prohibited from violating any laws, infringing intellectual property rights, or using our website in ways that could harm our business or the experience of other users.

Limitation of Liability:

  • To the fullest extent permitted by law, [Your Business Name] will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our products or services.

Privacy Policy

Data Collection:

  • We collect personal information such as your name, email address, shipping address, and payment details to process orders and improve your shopping experience.

  • We may also collect non-personal information like browsing behavior and IP addresses through cookies to enhance site functionality.

Data Use:

  • Your information is used solely for processing orders, customer support, marketing, and improving our services.

  • We will never sell your personal data to third parties.

Third-Party Sharing:

  • We share your information only with trusted third parties for payment processing, shipping, and marketing purposes. These partners are obligated to protect your data and use it only as necessary to provide services to us.

Data Protection:

  • We take reasonable precautions to protect your personal information from unauthorized access or disclosure. We use secure encryption methods for payment processing.

Customer Rights:

  • You have the right to access, update, or delete your personal data by contacting us at [Email Address].

  • If you no longer wish to receive marketing communications from us, you may opt-out at any time.

Legal or DBA Name

NOVA Promos is a Sole Proprietor operating under the "Doing Business As" 
Registered in U.S
For legal matters, please contact us alisonhuang1221@gmail.com

Business’s Physical Address

[NOVA Promo
5031 Head Ct
Fairfax, VA

USA

Customer Service Contact Information

For support or inquiries, please contact us:

+15712396286

supports@novapromo.co

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Stay Connected with NOVA

Contact Us Today

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